Common Issues

Getting the best labels printed in a timely fashion is not always simple, yet we try to make it as easy as possible for you. Here is a list of some common issues that may arise during the process.

Contact us today to speak with a qualified account specialist who will help you to avoid these problems.

Design –

 

  • The labels are not the right size

We send you a proof that has the die cut size for the label that you need to check carefully. By signing the proof, you are verifying that everything is correct. This part is very important! We recommend that you print out the proof at 100% size and cut the label out so that you can fit it to the bottle as a double check.

  • The labels are the wrong design

Often, a customer will send us the wrong artwork file. This is another reason that we send you a proof to carefully review and sign. We recommend that you send us all of the final artwork in one email and please add the date to each file, to make the process more efficient and simpler.

  • The colors do not match

Our digital press uses a CMYK 4 color process that will automatically convert Pantone colors to CMYK to within 99% accuracy. If you use a RGB color process, we recommend providing us the Pantone color number that matches your desired color, to avoid a “guess and check”. Additionally, we recommend printing the proofs out via a full color printer, as computer monitors may be set to slightly different color temperatures that may distort the actual color.

  • The font is not correct

Sometime the artwork that a client sends does not include the fonts required. Our design software will automatically convert to the closest font, so we recommend send us the exact font that you want.

  • The images are blurry

For the highest quality printed image, you need to start with a high quality image file. We recommend using a file with a DPI of no less than 300. We can use an

Ordering

 

  • Wrong number of labels per SKU

We understand that much business correspondence consists of many back and forth emails, and that needing to change a quantity for a particular SKU last minute may happen. This is why that we require you to submit your final order via a Purchase Order (PO) or our order submission form. We will refer to this PO number during the final ordering stage for you to verify that the quantities per SKU are correct.

  • No Signed Proofs

Every new order submitted REQUIRES signed proofs. This is meant to help safeguard you from mistakes. We cannot place a new order without your signed approval of the size and design.

Shipping

 

  • Only half of the shipment arrived

Sometime one box may arrive sooner than another. We ship everything via FedEx overnight, so once the package leaves our facilities, it is now FedEx’s responsibility. We will provide you with a tracking number as soon as your package is shipped so you can monitor everything. Should the package get delayed while being shipped, please contact us immediately and we will work with FedEx to help resolve the issue.

Application

 

  • Roll Size and Direction

On the bottom of every proof we send, there is a rolling direction chart. Please review the chart carefully as our chart numbers may differ from others. Also, we print our rolls on an industry standard 3″ core and your labels are divided evenly amongst the rolls. If you require a different size roll or require a certain amount of labels per roll to meet a machine’s requirements, please let us know!

  • Peeling Labels

Picking the right material for your labels is very important. Different products use different containers and face different environments. For example, if your product comes in contact with water or oil, paper is never recommended. Also, paper may peel off of a small rounded bottle due to its elasticity characteristics. Contact us today for help in determining the best suited material for your product.

  • Wrinkling Shrink Sleeves

The size and material for shrink sleeves is VERY important. Just a few millimeters in difference can cause trouble, so we REQUIRE that you send us one of your bottles for accurate sizing. Also, the material to be used is dependent on application method, i.e. heat or steam tunnel. Contact us today for help in determining the best suited material for your product.

  • Bubbling

This is common for clear labels that are being applied by hand. It is something that is extremely difficult to avoid, therefore, not recommended. Contact us today for help in determining the best suited material for your product.